Warranty Terms and Conditions (International)
Tensive Effects – Product Warranty Terms and Conditions (International)
1. Our Commitment
Thank you for purchasing a Tensive Effects product. We are committed to providing you with high-quality products. This document outlines the terms and conditions of the voluntary manufacturer's warranty provided by Tensive Effects.
2. Warranty Provider
This warranty is provided by:
- Business Name: Tensive Effects
- Business Address: PO Box 4501, Baldivis WA 6171, Australia
- Contact Email for Warranty Claims: support@tensiveeffects.com
3. Your Consumer Rights
The benefits provided to you under this Tensive Effects warranty are in addition to, and do not replace, any other rights and remedies to which you may be entitled under the consumer protection laws and regulations applicable in the jurisdiction where the product was purchased. This warranty does not limit those rights. You may have other rights based on local law, and this warranty is not intended to limit or supersede such mandatory rights.
4. Warranty Period
This warranty is valid for twelve (12) months from the original date of purchase by the first owner. Proof of purchase is required to validate the warranty period. The warranty period may be longer if mandated by the laws of the country where the product was purchased; in such cases, the legally mandated minimum period will apply.
5. Who is Covered?
This warranty is offered exclusively to the original purchaser of the Tensive Effects product and is non-transferable.
6. What This Warranty Covers
Tensive Effects warrants that your product will be free from defects in materials and workmanship under normal use and service for the Warranty Period.
7. What This Warranty Does NOT Cover (Exclusions)
This warranty does not cover:
- Cosmetic damage, including but not limited to scratches, dents, and normal wear and tear.
- Damage caused by accident, abuse, neglect, misuse (including but not limited to damage to knobs, switches, or the enclosure from excessive force, impact, or improper handling).
- Damage caused by the use of an incorrect power supply (e.g., wrong voltage, incorrect polarity, AC power instead of DC power, or power supplies not meeting the product's specified requirements). Please refer to your product manual for correct power supply specifications.
- Damage caused by liquid spillage, exposure to excessive humidity, extreme temperatures, or other adverse environmental conditions.
- Damage caused by or issues arising from any modification, alteration, or attempted repair by any person not authorised by Tensive Effects.
- Products where the serial number has been damaged, altered, or removed (if applicable).
- Any subjective issues regarding tonal characteristics, unless a clear functional defect is present.
8. Damage During Initial Shipping (Dead on Arrival - DOA)
If your Tensive Effects product arrives damaged from the initial shipping process, please contact us at support@tensiveeffects.com within seven (7) days of receipt. You will need to provide your order details and photographic evidence of the damaged product and packaging. Damage sustained during initial shipping will be addressed as a shipping damage claim (which typically involves replacement of the damaged unit) and is handled separately from this warranty process.
9. How to Make a Warranty Claim
To make a claim under this warranty, please follow these steps:
Step 1: Contact Us:
Initiate your claim by contacting Tensive Effects via our contact page at www.tensiveeffects.com/contact or by emailing support@tensiveeffects.com.
Step 2: Provide Information:
You will need to provide the following:
- Your full name and contact details.
- Proof of purchase (e.g., a copy of your dated sales receipt or invoice).
- The serial number of the product (if applicable).
- A detailed description of the suspected fault or issue.
- Photographs or short videos illustrating the issue can be helpful and may be requested.
Step 3: Return Merchandise Authorisation (RMA):
If we determine that your product may require assessment, we will issue you with a Return Merchandise Authorisation (RMA) number and provide instructions on how and where to send your product. Products returned without a valid RMA number may be refused or experience significant processing delays. The RMA will be valid for a specified period (e.g., 30 days) within which you must send the product.
10. Assessment and Remedies
Upon receipt of your product with a valid RMA, Tensive Effects will assess the product to determine the nature of the fault and whether it is covered by this warranty. This assessment will be completed within a reasonable timeframe. If a defect covered by this warranty is confirmed, Tensive Effects will, at its discretion and in accordance with applicable consumer laws in your jurisdiction, repair the product, replace the product with an equivalent new or refurbished unit, or offer a refund if repair or replacement is not feasible or as required by law. Our primary preference is to repair the product where possible. Any repair or replacement under this warranty does not extend or renew the original Warranty Period.
11. Shipping Costs for Warranty Claims
You are responsible for the cost of securely packaging and shipping the product to Tensive Effects (or our designated service location) for warranty assessment. If the product is found to have a defect covered by this warranty, Tensive Effects will cover the cost of standard shipping for returning the repaired or replacement product to you. You may be responsible for any taxes, duties, or import/export fees associated with shipping the product for warranty service, depending on your location and local regulations. If the product is assessed and found not to be faulty, or the fault is not covered by this warranty (e.g., due to an exclusion), you will be responsible for all shipping costs to return the product to you, and you may be charged an assessment fee. We will contact you before any non-warranty charges are incurred.
12. Turnaround Time
Tensive Effects aims to complete the assessment and/or repair of your product within approximately fourteen (14) business days from the date of its receipt at our designated service location. Please note that this is an estimate and actual turnaround times may vary depending on the complexity of the fault, parts availability, and international shipping. Shipping times to and from Tensive Effects are not included in this estimate and are beyond our direct control. We will endeavor to keep you informed of any significant delays.
13. Limitation of Liability
To the maximum extent permitted by applicable law in your jurisdiction, Tensive Effects' liability under this warranty is limited to the repair, replacement, or refund of the product as determined by Tensive Effects and as set out in these terms. Tensive Effects is not liable for any indirect, incidental, special, or consequential damages arising from the use or inability to use the product, including but not limited to loss of profits or business interruption, except for any liability which cannot be excluded by such applicable law.
14. Governing Law
This warranty is governed by the laws of Australia, without prejudice to any mandatory provisions of consumer law applicable in the country where the product was purchased.
15. Modifications to Warranty Terms
Tensive Effects reserves the right to change the terms of its warranty for future product purchases. The terms applicable to your purchase are those in effect at the date of your original purchase.