Boundless Owner's Manual

Tensive Effects – Product Safety Information

IMPORTANT! READ CAREFULLY BEFORE USE.

Your safety and the longevity of your Tensive Effects pedal are important to us. Please read and understand the following safety information before operating your pedal. Failure to follow these safety instructions may lead to product damage, damage to other equipment, personal injury, or damage to property. To the maximum extent permitted by applicable law, Tensive Effects shall not be liable for any such damage or injury resulting from non-adherence to the safety information provided herein.

1. Electrical Safety

Power Supply Unit (PSU):

• Correct Specifications: ALWAYS use a power supply unit (PSU) with the correct specifications as set out in your product's owner's manual and as available in the product information on the Tensive Effects website.
• The primary concern is using the correct voltage and polarity (e.g., centre-negative).
• The PSU must be capable of supplying at least the current (mA) required by your pedal.
• Using an incorrect PSU can severely damage your pedal and the PSU, and is a fire hazard.
• This damage is not covered by warranty.

Damaged PSU/Cords:

Do not operate your pedal with a damaged PSU, power cord, or plug. If the PSU or its cord is damaged, replace it immediately with a unit that meets the specified requirements.

Phantom Power:

Ensure that any cables connected to your Tensive Effects unit (especially from mixers, audio interfaces, or other studio equipment) DO NOT have +48V phantom power enabled. Phantom power can cause immediate and permanent damage to your pedal. This damage is not covered by warranty.

Accessibility:

Position your PSU so that it is easily accessible and can be quickly unplugged if necessary.

Powering On/Off & Connections:

To prevent sudden loud noises or electrical surges that may cause damage to hearing, speakers, or other equipment:

• Always turn OFF all devices in your audio signal chain (including amplifiers, mixers, and other pedals) BEFORE making or changing any connections to or from your Tensive Effects unit.
• Ensure your amplifier is turned OFF or its volume is fully down BEFORE powering your Tensive Effects unit ON or OFF.

Internal Access & Modification:

• No User-Serviceable Parts Inside: Your Tensive Effects unit contains no user-serviceable parts.
• Do Not Open: Opening the enclosure of your pedal can expose you to the risk of electric shock (especially if inadvertently connected to power) and can damage sensitive electronic components.
• Unauthorised opening or modification of the unit will void your warranty.

Fuses & Batteries:

Your Tensive Effects unit does not contain any user-accessible fuses or internal batteries for operation.

Lightning Storms:

During an electrical storm, or if the unit will be unused for extended periods, unplug the power supply unit from the mains power outlet to prevent damage due to lightning and power line surges.

2. Operating Environment & Physical Handling

Liquids & Moisture:

Keep your Tensive Effects unit away from all liquids and sources of moisture. Do not operate in wet conditions or expose it to rain, splashes, or condensation. Spills can cause severe damage and electrical hazards.

Temperature & Sunlight:

• Operate your pedal within a reasonable temperature range (e.g., 0°C to 40°C or 32°F to 104°F).
• Avoid exposure to extreme temperatures (hot or cold).
• Avoid leaving the pedal in direct sunlight for prolonged periods, as this can cause overheating or damage to the finish.

Ventilation:

While most pedals are sealed, if your unit has any ventilation openings, ensure they are not blocked to allow for proper air circulation.

Dust & Dirt:

Operate in a relatively clean environment. Excessive dust or dirt can potentially affect switches and potentiometers over time.

Physical Shock & Impact:

• Avoid subjecting your Tensive Effects unit to heavy shock, such as dropping it or placing heavy objects on it.
• Allow sufficient space between pedals on your pedalboard to prevent accidental stomping on knobs, switches, or adjacent controls, which could cause damage.

Cable Management:

• Secure cables properly to prevent tripping hazards.
• Ensure that cables connected to your Tensive Effects unit are not under excessive strain, which could damage the jacks or plugs on the pedal or the cables themselves.

Placement:

Always place your pedal on a flat, stable surface to prevent it from falling or being accidentally kicked.

3. Cleaning

• Clean your Tensive Effects unit using only a soft, dry, or slightly damp cloth.
• Do NOT use solvents, alcohol, abrasives, or any other chemical cleaning agents, as these can damage the finish, labels, or components of your pedal.
• Ensure the unit is disconnected from power before cleaning.

4. Hearing Safety

Effects pedals can significantly alter the volume and characteristics of your instrument's signal. Always start with your amplifier volume at a low level when first using a new pedal or sound setting, and gradually increase it to a comfortable listening level to protect your hearing from sudden loud sounds.

5. Servicing

If your Tensive Effects unit requires servicing, please refer to our Product Warranty Terms and Conditions and contact us at support@tensiveeffects.com. All servicing should be performed by Tensive Effects or qualified service personnel authorised by us.

6. Responsible Disposal

When your Tensive Effects unit reaches the end of its life, please dispose of it responsibly in accordance with your local e-waste and recycling regulations. Do not dispose of it with general household waste.

Thank you for choosing Tensive Effects. Enjoy your pedal safely!

Tensive Effects – Shipping Policy

Last Updated: May 13, 2025

Thank you for shopping with Tensive Effects! This Shipping Policy outlines how we handle the dispatch and delivery of your orders. By placing an order with us, you agree to the terms of this Shipping Policy.

1. Order Processing

Processing Time:

We aim to process and prepare all orders for shipment within 1 to 3 business days after payment confirmation.

Operating Days:

Orders are processed and shipped Monday through Friday, excluding public holidays in Western Australia. Orders placed on weekends or public holidays will be processed on the next business day.

2. Shipping Destinations

Tensive Effects ships to the countries available as options in our website's checkout function. If your country is not listed as an option during checkout, we are unfortunately unable to ship to your location at this time.

3. Shipping Methods & Carriers

Domestic Shipping (Australia):

• We use Australia Post for shipments within Australia.
• Customers can typically choose between Standard Parcel Post or Express Post at checkout.
• All domestic shipments will be insured and will require a signature upon delivery.

International Shipping:

• We use a selection of reputable international carriers.
• The available carriers and service levels (e.g., Standard International, Express International) for your destination will be displayed as options during the checkout process.
• All international shipments will be insured and will require a signature upon delivery, where available by the carrier and service selected.

4. Shipping Costs

Shipping costs are calculated automatically at checkout based on the destination of your order and the total weight/size of the items. The shipping cost will be displayed for your review before you complete your purchase. Tensive Effects does not offer free shipping at this time, unless explicitly stated as part of a specific promotion.

5. Estimated Delivery Times

Estimated delivery times will be provided by the shipping carrier at checkout once you have entered your delivery address and selected a shipping method. Please note that all delivery times are estimates only and are provided by the respective shipping carriers. Tensive Effects cannot guarantee delivery dates. Delays can occur due to various factors beyond our control, such as customs processing for international orders, carrier delays, or logistical challenges.

6. Shipment Tracking

Where possible, a tracking number will be provided for your order once it has been shipped. You will receive your tracking number and a link to track your parcel via the shipment confirmation email sent to the email address you provided at checkout.

7. Shipping Address Accuracy

It is your responsibility to provide a complete and accurate shipping address at the time of purchase. Tensive Effects is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. If a package is returned to us due to an incorrect or incomplete address, or if redirection is required, you will be responsible for any additional shipping charges incurred. We will contact you to arrange payment for reshipment or to discuss other options.

8. PO Boxes & Military Addresses

Tensive Effects does not ship to PO Boxes, whether domestic (Australia) or international. Tensive Effects does not ship to APO/FPO/DPO (Army Post Office/Fleet Post Office/Diplomatic Post Office) addresses. Please provide a valid street address for delivery.

9. Customs, Duties, and Taxes (for International Orders)

Customers with shipping addresses outside of Australia are solely responsible for all import duties, sales taxes (such as VAT or GST in your country), customs clearance fees, brokerage fees, and any other taxes or charges levied by your country's customs authorities or other governmental bodies upon arrival of the goods in your country. These charges are not included in the product price or the shipping cost paid to Tensive Effects. Tensive Effects has no control over these charges and cannot predict what they may be. We recommend you contact your local customs office or tax authority for more information on potential charges before placing your order.

If you refuse to pay these charges and the shipment is consequently returned to Tensive Effects, any refund issued will be for the product cost only, less the original shipping cost paid to Tensive Effects, any return shipping costs incurred by Tensive Effects, and any other fees or duties charged to Tensive Effects by the carrier or customs authorities for the return. The product must be received back by us in its original, undamaged, and saleable condition for any such refund to be considered. If the product is abandoned or disposed of by customs due to non-payment of these fees, no refund will be issued.

10. Lost or Damaged Shipments

Lost in Transit:

• If your order does not arrive within a reasonable timeframe beyond the carrier's estimated delivery date, please contact us at support@tensiveeffects.com with your order number.
• We will initiate an investigation with the shipping carrier to locate your parcel.
• An item will be considered officially "lost" only after the carrier has concluded its investigation and declared the parcel as undelivered and lost.
• If the carrier declares your insured shipment as lost and undelivered, Tensive Effects will issue a full refund for your order.

Damaged in Transit:

• Upon receiving your order, please inspect the packaging and contents carefully.
• If your order arrives damaged, please contact us at support@tensiveeffects.com within five (5) days of delivery.
• You must provide your order number and clear photographic evidence of both the damaged product(s) and the damaged packaging (including the shipping label).
• Tensive Effects will use this information to lodge a claim with the shipping carrier.
• If the carrier accepts the claim for damage during transit for an insured shipment, we will arrange for a replacement of the damaged product(s) to be sent to you.
• Please retain all original packaging and damaged items until the claim is resolved, as the carrier may require them for inspection.

11. Undeliverable or Refused Packages

If a package is returned to Tensive Effects because it was undeliverable (e.g., incorrect address provided, recipient not available for multiple delivery attempts by the carrier) or if you refuse the delivery for reasons other than shipping damage confirmed by us or a mistake on our part:

• The original shipping charges paid by you are non-refundable.
• You will be responsible for any return shipping costs charged to Tensive Effects by the carrier.
• If you request a refund, the refund will be for the product cost less the original shipping charges and any return shipping costs incurred by Tensive Effects.
• A restocking fee may also apply.

Alternatively, you may opt to have the order reshipped, in which case you will be responsible for paying the new shipping charges and any return fees incurred from the initial failed delivery.

12. Order Consolidation & Backorders

If you order multiple items, we will generally ship them together in one package once all items are available. If an item in your order is on backorder (as outlined in our Terms and Conditions), your entire order will be held until all items are available for shipment. We do not typically split shipments unless by special arrangement.

13. Holiday Periods & Peak Seasons

Please be aware that during peak shopping seasons (e.g., November-December holidays, major sales events) and public holidays, shipping carriers may experience higher volumes, which can lead to longer than usual delivery times. We recommend placing orders well in advance during these periods.

14. Contact for Shipping Enquiries

If you have any questions about this Shipping Policy or your order's shipment, please contact us at support@tensiveeffects.com.

Tensive Effects – Refund Policy

Last Updated: May 13, 2025

This Refund Policy outlines the circumstances under which Tensive Effects ("we," "us," "our") may issue a refund. Please read this policy carefully before making a purchase. By placing an order with Tensive Effects, you agree to the terms of this Refund Policy.

1. General Policy – All Sales Are Final

Tensive Effects does not offer refunds, returns, or exchanges for "change of mind" or if you have ordered the wrong product, did not like the product, or have no other reason for return other than a fault covered under warranty. We encourage you to review product descriptions and specifications carefully before making a purchase.

2. Faulty or Defective Goods (Warranty Claims)

If you believe your Tensive Effects product is faulty, defective, or not as described, please refer to our Product Warranty Terms and Conditions. Our Product Warranty Terms and Conditions outline the process for making a warranty claim and the remedies available, which may include repair, replacement, or a refund in specific circumstances (such as a major failure, in accordance with applicable consumer laws). Issues related to product faults are not handled under this Refund Policy but directly through our warranty process.

3. Refunds for Specific Scenarios (as per Shipping Policy & Terms and Conditions)

Refunds may be considered in the following specific circumstances, subject to the conditions outlined in our Shipping Policy and Terms and Conditions:

Packages Returned Due to Unpaid Customs Duties/Taxes (International Orders):

As stated in our Shipping Policy, if an international shipment is returned to Tensive Effects because you (the customer) refused to pay applicable import duties, taxes, or customs clearance fees, any refund issued will be for the product cost only, less the original shipping cost paid to Tensive Effects, any return shipping costs incurred by Tensive Effects, and any other fees or duties charged to Tensive Effects by the carrier or customs authorities for the return. A refund under these circumstances is conditional upon the product being received back by us in its original, undamaged, and saleable condition. If the product is abandoned or disposed of by customs due to non-payment of these fees, no refund will be issued.

Undeliverable or Refused Packages (Not Due to Tensive Effects Error or Shipping Damage):

As stated in our Shipping Policy, if a package is returned to Tensive Effects because it was undeliverable (e.g., incorrect address provided by you, recipient not available for multiple delivery attempts) or if you refuse the delivery for reasons other than shipping damage confirmed by us or a mistake on our part:

• The original shipping charges paid by you are non-refundable.
• You will be responsible for any return shipping costs charged to Tensive Effects by the carrier.
• If you request a refund, it will be for the product cost less the original shipping charges and any return shipping costs incurred by Tensive Effects.
• A restocking fee may also apply if the product is not returned in its original condition.

Lost Shipments (Confirmed by Carrier):

As stated in our Shipping Policy, if your insured shipment is officially declared lost by the shipping carrier after a thorough investigation, Tensive Effects will issue a full refund for your order.

4. Processing of Approved Refunds

Any refunds approved by Tensive Effects (e.g., under a warranty claim for a major failure, or for a lost shipment as confirmed by the carrier, or under the specific return scenarios mentioned in Section 3) will be processed back to your original method of payment. Please allow approximately 5-10 business days for the refund to be processed by Tensive Effects after the refund eligibility has been confirmed and, where applicable, after the returned goods have been received and inspected by us. The time it takes for the funds to appear in your account may vary depending on your financial institution.

5. Consumer Rights

The terms of this Refund Policy are subject to any mandatory rights and remedies you may have under applicable consumer protection laws in the jurisdiction where the product was purchased. This policy is not intended to limit or exclude such rights.

6. Contact Information

If you have any questions about this Refund Policy, please contact us at support@tensiveeffects.com.

Tensive Effects – Product Warranty Terms and Conditions (International)

1. Our Commitment

Thank you for purchasing a Tensive Effects product. We are committed to providing you with high-quality products. This document outlines the terms and conditions of the voluntary manufacturer's warranty provided by Tensive Effects.

2. Warranty Provider

This warranty is provided by:

• Business Name: Tensive Effects
• Business Address: PO Box 4501, Baldivis WA 6171, Australia
• Contact Email for Warranty Claims: support@tensiveeffects.com

3. Your Consumer Rights

The benefits provided to you under this Tensive Effects warranty are in addition to, and do not replace, any other rights and remedies to which you may be entitled under the consumer protection laws and regulations applicable in the jurisdiction where the product was purchased. This warranty does not limit those rights. You may have other rights based on local law, and this warranty is not intended to limit or supersede such mandatory rights.

4. Warranty Period

This warranty is valid for twelve (12) months from the original date of purchase by the first owner. Proof of purchase is required to validate the warranty period. The warranty period may be longer if mandated by the laws of the country where the product was purchased; in such cases, the legally mandated minimum period will apply.

5. Who is Covered?

This warranty is offered exclusively to the original purchaser of the Tensive Effects product and is non-transferable.

6. What This Warranty Covers

Tensive Effects warrants that your product will be free from defects in materials and workmanship under normal use and service for the Warranty Period.

7. What This Warranty Does NOT Cover (Exclusions)

This warranty does not cover:

• Cosmetic damage, including but not limited to scratches, dents, and normal wear and tear.
• Damage caused by accident, abuse, neglect, misuse (including but not limited to damage to knobs, switches, or the enclosure from excessive force, impact, or improper handling).
• Damage caused by the use of an incorrect power supply (e.g., wrong voltage, incorrect polarity, AC power instead of DC power, or power supplies not meeting the product's specified requirements). Please refer to your product manual for correct power supply specifications.
• Damage caused by liquid spillage, exposure to excessive humidity, extreme temperatures, or other adverse environmental conditions.
• Damage caused by or issues arising from any modification, alteration, or attempted repair by any person not authorised by Tensive Effects.
• Products where the serial number has been damaged, altered, or removed (if applicable).
• Any subjective issues regarding tonal characteristics, unless a clear functional defect is present.

8. Damage During Initial Shipping (Dead on Arrival - DOA)

If your Tensive Effects product arrives damaged from the initial shipping process, please contact us at support@tensiveeffects.com within seven (7) days of receipt. You will need to provide your order details and photographic evidence of the damaged product and packaging. Damage sustained during initial shipping will be addressed as a shipping damage claim (which typically involves replacement of the damaged unit) and is handled separately from this warranty process.

9. How to Make a Warranty Claim

To make a claim under this warranty, please follow these steps:

Step 1: Contact Us:

Initiate your claim by contacting Tensive Effects via our contact page at www.tensiveeffects.com/contact or by emailing support@tensiveeffects.com.

Step 2: Provide Information:

You will need to provide the following:

• Your full name and contact details.
• Proof of purchase (e.g., a copy of your dated sales receipt or invoice).
• The serial number of the product (if applicable).
• A detailed description of the suspected fault or issue.
• Photographs or short videos illustrating the issue can be helpful and may be requested.

Step 3: Return Merchandise Authorisation (RMA):

If we determine that your product may require assessment, we will issue you with a Return Merchandise Authorisation (RMA) number and provide instructions on how and where to send your product. Products returned without a valid RMA number may be refused or experience significant processing delays. The RMA will be valid for a specified period (e.g., 30 days) within which you must send the product.

10. Assessment and Remedies

Upon receipt of your product with a valid RMA, Tensive Effects will assess the product to determine the nature of the fault and whether it is covered by this warranty. This assessment will be completed within a reasonable timeframe. If a defect covered by this warranty is confirmed, Tensive Effects will, at its discretion and in accordance with applicable consumer laws in your jurisdiction, repair the product, replace the product with an equivalent new or refurbished unit, or offer a refund if repair or replacement is not feasible or as required by law. Our primary preference is to repair the product where possible. Any repair or replacement under this warranty does not extend or renew the original Warranty Period.

11. Shipping Costs for Warranty Claims

You are responsible for the cost of securely packaging and shipping the product to Tensive Effects (or our designated service location) for warranty assessment. If the product is found to have a defect covered by this warranty, Tensive Effects will cover the cost of standard shipping for returning the repaired or replacement product to you. You may be responsible for any taxes, duties, or import/export fees associated with shipping the product for warranty service, depending on your location and local regulations. If the product is assessed and found not to be faulty, or the fault is not covered by this warranty (e.g., due to an exclusion), you will be responsible for all shipping costs to return the product to you, and you may be charged an assessment fee. We will contact you before any non-warranty charges are incurred.

12. Turnaround Time

Tensive Effects aims to complete the assessment and/or repair of your product within approximately fourteen (14) business days from the date of its receipt at our designated service location. Please note that this is an estimate and actual turnaround times may vary depending on the complexity of the fault, parts availability, and international shipping. Shipping times to and from Tensive Effects are not included in this estimate and are beyond our direct control. We will endeavor to keep you informed of any significant delays.

13. Limitation of Liability

To the maximum extent permitted by applicable law in your jurisdiction, Tensive Effects' liability under this warranty is limited to the repair, replacement, or refund of the product as determined by Tensive Effects and as set out in these terms. Tensive Effects is not liable for any indirect, incidental, special, or consequential damages arising from the use or inability to use the product, including but not limited to loss of profits or business interruption, except for any liability which cannot be excluded by such applicable law.

14. Governing Law

This warranty is governed by the laws of Australia, without prejudice to any mandatory provisions of consumer law applicable in the country where the product was purchased.

15. Modifications to Warranty Terms

Tensive Effects reserves the right to change the terms of its warranty for future product purchases. The terms applicable to your purchase are those in effect at the date of your original purchase.

Tensive Effects – Product Warranty Terms and Conditions (Australia)

1. Our Commitment

Thank you for purchasing a Tensive Effects product. We are committed to providing you with high-quality products. This document outlines the terms and conditions of the voluntary manufacturer's warranty provided by Tensive Effects for products purchased in Australia.

2. Warranty Provider

This warranty is provided by:

• Business Name: Tensive Effects
• ABN: 74 924 175 117
• Business Address: PO Box 4501, Baldivis WA 6171, Australia
• Contact Email for Warranty Claims: support@tensiveeffects.com

3. Your Rights Under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. The benefits provided to you under this Tensive Effects warranty are in addition to other rights and remedies available to you under the Australian Consumer Law. This warranty does not limit or replace your rights under the Australian Consumer Law.

4. Warranty Period

This warranty is valid for twelve (12) months from the original date of purchase by the first owner. Proof of purchase is required to validate the warranty period.

5. Who is Covered?

This warranty is offered exclusively to the original purchaser of the Tensive Effects product and is non-transferable.

6. What This Warranty Covers

Tensive Effects warrants that your product will be free from defects in materials and workmanship under normal use and service for the Warranty Period.

7. What This Warranty Does NOT Cover (Exclusions)

This warranty does not cover:

• Cosmetic damage, including but not limited to scratches, dents, and normal wear and tear.
• Damage caused by accident, abuse, neglect, misuse (including but not limited to damage to knobs, switches, or the enclosure from excessive force, impact, or improper handling).
• Damage caused by the use of an incorrect power supply (e.g., wrong voltage, incorrect polarity, AC power instead of DC power, or power supplies not meeting the product's specified requirements). Please refer to your product manual for correct power supply specifications.
• Damage caused by liquid spillage, exposure to excessive humidity, extreme temperatures, or other adverse environmental conditions.
• Damage caused by or issues arising from any modification, alteration, or attempted repair by any person not authorised by Tensive Effects.
• Products where the serial number has been damaged, altered, or removed (if applicable).
• Any subjective issues regarding tonal characteristics, unless a clear functional defect is present.

8. Damage During Initial Shipping (Dead on Arrival - DOA)

If your Tensive Effects product arrives damaged from the initial shipping process, please contact us at support@tensiveeffects.com within seven (7) days of receipt. You will need to provide your order details and photographic evidence of the damaged product and packaging. Damage sustained during initial shipping will be addressed as a shipping damage claim (which typically involves replacement of the damaged unit) and is handled separately from this warranty process.

9. How to Make a Warranty Claim

To make a claim under this warranty, please follow these steps:

Step 1: Contact Us:

Initiate your claim by contacting Tensive Effects via our support page at www.tensiveeffects.com/contact or by emailing support@tensiveeffects.com.

Step 2: Provide Information:

You will need to provide the following:

• Your full name and contact details.
• Proof of purchase (e.g., a copy of your dated sales receipt or invoice).
• The serial number of the product (if applicable).
• A detailed description of the suspected fault or issue.
• Photographs or short videos illustrating the issue can be helpful and may be requested.

Step 3: Return Merchandise Authorisation (RMA):

If we determine that your product may require assessment, we will issue you with a Return Merchandise Authorisation (RMA) number and provide instructions on how and where to send your product. Products returned without a valid RMA number may be refused or experience significant processing delays. The RMA will be valid for a specified period (e.g., 30 days) within which you must send the product.

10. Assessment and Remedies

Upon receipt of your product with a valid RMA, Tensive Effects will assess the product to determine the nature of the fault and whether it is covered by this warranty. This assessment will be completed within a reasonable timeframe.

If a defect covered by this warranty is confirmed:

• For a Minor Failure: Tensive Effects will, at its discretion, repair the product or replace it with an equivalent product (which may be new or refurbished).
• For a Major Failure: You are entitled to choose between a refund, a replacement with an identical product (or one of similar value if an identical product is not available), or a repair.

Any repair or replacement under this warranty does not extend or renew the original Warranty Period.

11. Shipping Costs for Warranty Claims

You are initially responsible for the cost of shipping the product to Tensive Effects (or our designated service location) for warranty assessment. Please ensure the product is packaged securely to prevent damage during transit. If the product is assessed and found to have a major failure covered by this warranty, Tensive Effects will reimburse you for reasonable standard return shipping costs you incurred to send the product to us. Please retain receipts for your shipping expenses. If the product is assessed and found to have a minor failure covered by this warranty, Tensive Effects will repair or replace the product and cover the cost of shipping the repaired or replacement product back to you. If the product is assessed and found not to be faulty, or the fault is not covered by this warranty (e.g., due to an exclusion), you will be responsible for the cost of shipping the product back to you and may be charged an assessment fee. We will contact you before any non-warranty charges are incurred.

12. Turnaround Time

Tensive Effects aims to complete the assessment and/or repair of your product within approximately fourteen (14) business days from the date of its receipt at our designated service location. Please note that this is an estimate and actual turnaround times may vary depending on the complexity of the fault and parts availability. Shipping times to and from Tensive Effects are not included in this estimate and are beyond our direct control. We will endeavor to keep you informed of any significant delays.

13. Limitation of Liability

To the extent permitted by the Australian Consumer Law and any other applicable legislation, Tensive Effects' liability under this warranty is limited to the repair, replacement, or refund of the product as set out in these terms. Tensive Effects is not liable for any indirect, incidental, special, or consequential damages arising from the use or inability to use the product, including but not limited to loss of profits or business interruption, except for any liability which cannot be excluded by law.

14. Governing Law

This warranty is governed by and construed in accordance with the laws of the Commonwealth of Australia.

15. Modifications to Warranty Terms

Tensive Effects reserves the right to change the terms of its warranty for future product purchases. The terms applicable to your purchase are those in effect at the date of your original purchase.

Tensive Effects – Website Terms and Conditions

Last Updated: May 13, 2025

Welcome to Tensive Effects! These Terms and Conditions ("Terms") govern your use of the Tensive Effects website (the "Site"), including all information, tools, and services available from this Site, and your purchase of products from Tensive Effects ("we," "us," "our"). By accessing or using any part of the Site, or by purchasing products from us, you agree to be bound by these Terms. If you do not agree to all the terms and conditions of this agreement, then you may not access the Site or use any services or purchase any products.

1. General Website Use & Access

1.1. Eligibility:

By agreeing to these Terms, you represent that you are at least eighteen (18) years of age. If you are not at least 18 years old, you may not use this Site for any purchases.

1.2. Permitted Use:

Tensive Effects grants you a limited license to access and make personal use of this Site for the purposes of Browse products, gathering information, and making purchases.

1.3. Prohibited Conduct:

You agree not to:

• Use the Site for any illegal or unauthorised purpose.
• Transmit any worms, viruses, or any code of a destructive nature.
• Reproduce, duplicate, copy, sell, resell, or exploit any portion of the Site or products without express written permission from us.
• Infringe upon or violate our intellectual property rights or the intellectual property rights of others.

1.4. Accuracy of Information:

While we strive to provide accurate and up-to-date information on the Site, we do not warrant that all product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability are always accurate, complete, or current. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information on the Site is inaccurate at any time without prior notice (including after you have submitted your order).

1.5. Guest Checkout:

All purchases made through this Site are processed via guest checkout. No customer accounts are required or offered at this time.

2. Product Sales & Online Store Operations

2.1. Product Availability:

Products are offered subject to availability. If a product becomes unavailable after you have placed an order but before shipping (for example, due to a stock discrepancy), Tensive Effects will contact you to offer either a full refund for the unavailable item or the option to place the item on backorder if feasible, and advise an estimated new shipping date.

2.2. Pricing:

Prices for our products are subject to change without notice. All prices are listed in the currency indicated on the product or checkout page.

2.3. Pricing Errors:

In the event that a Tensive Effects product is mistakenly listed at an incorrect price, Tensive Effects reserves the right to refuse or cancel any orders placed for the product listed at the incorrect price. Tensive Effects reserves this right whether or not the order has been confirmed and your payment processed. If your payment has already been processed for the purchase and your order is cancelled, Tensive Effects shall issue a full refund to your original payment method. Alternatively, we may, at our discretion, contact you to see if you wish to proceed with the order at the correct price.

2.4. Order Process & Acceptance:

• Your placement of an order on the Site constitutes an offer to purchase the product(s).
• You will receive an automated email acknowledging receipt of your order.
• This email is an order acknowledgment and does not signify our acceptance of your order.
• A binding contract of sale between you and Tensive Effects is formed only when we send you a "Shipment Confirmation" email, confirming that your order has been dispatched.
• We reserve the right to refuse or cancel any order for any reason, including but not limited to: product unavailability, errors in product or pricing information, or issues identified by our fraud detection services.

2.5. Order Cancellation by Customer:

You may request to cancel an order by contacting us at support@tensiveeffects.com. Order cancellations will only be accepted if the request is received before your order has been shipped. If the order has already been shipped, it cannot be cancelled but may be eligible for return under our separate Returns Policy (if applicable).

2.6. Payment:

Payment for all orders must be made in full at the time of placing the order through the available payment methods on our Site.

2.7. Taxes, Duties, and Import Fees:

• The prices displayed for products on our Site and the shipping charges cover the cost of the item and its shipment by Tensive Effects.
• You, the buyer, are solely responsible for any and all local import duties, sales taxes (such as VAT, GST in your country of import), customs clearance fees, brokerage fees, and any other taxes or charges that may be levied by your country's customs authorities or other governmental bodies upon arrival of the goods in your country.
• These charges are not included in the purchase price or shipping cost paid to Tensive Effects.
• Please check with your local customs office for information on potential charges before placing your order.
• Refusal to pay these fees will not entitle you to a refund from Tensive Effects if the product is returned or disposed of by customs.

2.8. Shipping and Delivery:

Our shipping practices are outlined in our separate Shipping Policy, which is incorporated into these Terms by reference. Risk of loss and title for products purchased from Tensive Effects pass to you upon our delivery of the items to the shipping carrier. While we will assist with claims where possible, you are responsible for liaising with the carrier for any loss or damage occurring after this point, subject to any rights you may have under applicable consumer laws.

2.9. Returns and Refunds:

Our policy regarding returns for reasons other than warranty claims (e.g., change of mind, if permitted) will be outlined in a separate Returns Policy. All warranty claims are subject to our Product Warranty Terms and Conditions.

3. Intellectual Property

3.1. Website Content:

All content included on this Site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Tensive Effects or its content suppliers and protected by international copyright laws.

3.2. Trademarks & Product Designs:

"Tensive Effects," our logos, and the unique designs of our effects pedals are trademarks or trade dress of Tensive Effects. They may not be used in connection with any product or service that is not Tensive Effects', in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Tensive Effects. All intellectual property rights in our products are expressly reserved.

4. User-Generated Content

If you access or contribute to features such as customer reviews, comments, or forum posts directly on the Site, you agree to the following:

• You may be able to post content as long as it is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable.
• By posting content, you grant Tensive Effects a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media.
• You grant Tensive Effects and sublicensees the right to use the name that you submit in connection with such content, if they choose.
• Tensive Effects reserves the right (but not the obligation) to remove or edit such content.

5. Limitation of Liability

To the maximum extent permitted by applicable law, Tensive Effects shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from

• (a) your access to or use of or inability to access or use the Site or products;
• (b) any conduct or content of any third party on the Site;
• (c) any content obtained from the Site; or
• (d) unauthorised access, use, or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence), or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.

Our total liability to you for any claim arising out of or relating to these Terms or your use of the Site or purchase of products shall not exceed the amount paid by you for the product(s) giving rise to the claim. Nothing in these Terms is intended to exclude, restrict or modify any rights that you may have under applicable consumer protection laws that cannot be excluded, restricted or modified.

6. Indemnification

You agree to indemnify, defend, and hold harmless Tensive Effects and our officers, directors, employees, agents, licensors, and suppliers from and against all losses, expenses, damages, and costs, including reasonable attorneys' fees, resulting from any violation of these Terms or any activity related to your use of the Site or your purchase or use of our products (including negligent or wrongful conduct) by you or any other person accessing the Site using your internet account if applicable.

7. Privacy Policy

Your submission of personal information through the store is governed by our Privacy Policy. Please review our Privacy Policy available at www.tensiveeffects.com/policies/privacy-policy, which is incorporated into these Terms by reference.

8. Links to Third-Party Websites

The Site may contain links to third-party websites or services that are not owned or controlled by Tensive Effects. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You further acknowledge and agree that Tensive Effects shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such websites or services.

9. Dispute Resolution

9.1. Governing Law:

These Terms and any separate agreements whereby we provide you products or services shall be governed by and construed in accordance with the laws of Australia.

9.2. Negotiation:

We encourage you to contact us at support@tensiveeffects.com to try to resolve any disputes informally. Before resorting to formal legal action, we hope that most disagreements can be resolved through good-faith negotiation between you and Tensive Effects.

9.3. Jurisdiction:

If a dispute cannot be resolved through informal negotiation, you agree that any legal action or proceeding arising out of or related to these Terms or your use of the Site or products shall be brought exclusively in the courts of Australia.

10. Changes to Terms and Conditions

You can review the most current version of the Terms and Conditions at any time on this page. We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms by posting updates and changes to our Site. It is your responsibility to check our Site periodically for changes. Your continued use of or access to our Site or the purchase of products following the posting of any changes to these Terms constitutes acceptance of those changes.

11. Severability

In the event that any provision of these Terms is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms. Such determination shall not affect the validity and enforceability of any other remaining provisions.

12. Waiver

The failure of Tensive Effects to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

13. Entire Agreement

These Terms and any policies or operating rules posted by us on this Site or in respect to the products (including, but not limited to, the Privacy Policy, Shipping Policy, and Product Warranty Terms and Conditions) constitute the entire agreement and understanding between you and Tensive Effects and govern your use of the Site and purchase of products, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us.

14. Contact Information

Questions about these Terms and Conditions should be sent to us at support@tensiveeffects.com.

Tensive Effects Privacy Policy